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The Planet Launches Free Online Technical Support Library

August 9, 2010 by  

Web Host ServicesHOUSTON – The Planet, the global hosting leader, today announced the launch of a free, online technical support library designed to help individuals and businesses quickly and easily find solutions for their environments. The Planet Knowledgebase contains more than 1,300 “how-to” articles, with tutorials on various topics ranging from how to install SSLs in cPanel or Windows, configuring iptables for firewalls, creating and editing DNS zones, and error-handing in PHP, to name just a few.

“As the hosting industry grows and matures, we’ve seen increased interest from customers and prospects who want to enhance their technical knowledge,” said Jim Picone, vice president of customer care. “Our team of technical support experts developed The Planet Knowledgebase over time, compiling solutions to our customers’ most common questions. We’re launching the site publicly so that anyone around the globe, regardless of hosting provider, can find the information they need quickly and easily, at any time of day. It’s a one-stop site that will save businesses and users valuable time by having hundreds of how-to’s at their fingertips.”


The Planet Knowledgebase is open to the public, and more than 90 percent of the topics are provider-agnostic. The site also contains articles specific to customers of The Planet. Users can browse the extensive article library by topic, or search from the home page using keywords. Fresh content is added daily, and these new articles are featured in a special section on the home page.

To encourage dynamic content, each article can be rated by the community on a scale of “poor” to “awesome.” The best-rated articles are then featured on the home page, while lesser-rated articles are flagged for The Planet staff to refine. The site also contains a direct link to The Planet Forums, a long-established customer message board, where users can additionally go to seek community feedback on various hosting issues.

About The Planet
The Planet is the leading provider of On Demand IT Infrastructure solutions, hosting more than 18,000 small– and medium–size businesses and 12 million Web sites worldwide. Customers have the power to choose from the broadest range of hosting solutions in the industry, from dedicated servers, Essential Managed Services, Managed Hosting and data center colocation, all backed by 24x7x365 support. With the best choice of servers, software tools and world–class service, backed by state–of-the-art data centers and an enterprise-class network, The Planet turns IT into a powerful competitive advantage that enables customers to grow their businesses.

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