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SmarterTools Moves Its Popular Help Desk Software Into The Cloud

October 12, 2011 by  

Web HostingPHOENIX — Customer service is an integral part of any company’s success. One thing that truly differentiates companies, from family-owned shops to enterprise-level organizations, is the ability to deliver superior customer service. With the launch of SmarterTrack.com, companies can now use the popular SmarterTrack help desk software in the cloud and engage with customers on their preferred communication channels. Plus, the SaaS-delivered help desk and customer service software from SmarterTools Inc. is scalable to help even the fastest growing businesses maintain the highest levels of service.

“Tens of thousands of companies already trust the installed version of our help desk software for their customer service, sales and support needs. Now we’re bringing SmarterTrack to the cloud and offering it as software-as-a-service, so organizations can benefit from the same customer service platform without worrying about managing servers, hardware or software updates,” said Tim Uzzanti, CEO of SmarterTools Inc.


Priced well below competing products like Zendesk, Assistly, Parature or Kayako, the SmarterTrack hosted service is one of the most complete help desk solutions available. Features include:
– Ticket system
– Live chat
– VoIP integration and call logging
– Time logs
– Branding and language support
– Task management system
– Customer portal
– Knowledge base
– Reporting and surveys
– Event system that can be triggered off any action

SmarterTrack.com’s pricing is intended to be simple. All features are provided for only $15 per agent/month. Try it for free for 30 days at www.smartertrack.com and have your help desk up and running in minutes.

Founded in 2003, SmarterTools Inc. is a proven leader in the help desk, mail server and web analytics industry, with more than 15 million end users using the company’s software each day.

About SmarterTrack.com
SmarterTrack.com is a division of SmarterTools Inc. Founded in 2003, SmarterTools Inc. is an information technology management software company based in Phoenix, Arizona. SmarterTools develops a Windows mail server, customer service software, and Web log analytics and SEO software that help companies communicate, measure, and support their worldwide business operations.

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