Constant Hosting’s Fully Managed Support Upgraded to Include Emergency Hardware Replacement
February 25, 2013 by FindMyHost News
Web Hosting Services – Matawan, New Jersey – Constant Hosting, a dedicated server provider today announced the company upgraded its fully managed support to include emergency hardware replacement. The company’s customer support team is incredibly innovative and dedicated to providing a trouble-free environment for all its clients. The support team is composed of highly skilled system administrators and tConstant Hosting’s Fully Managed Support Upgraded to Include Emergency Hardware Replacementhe best network engineers in the industry.
The company’s chief executive officer said, “Our fully managed support system is available twenty-four hours a day, seven days a week. We’re even here during every holiday because we understand how important it is for our customers’ websites to be up and running at all times.” Customers can access support via a live chat option, over the phone or through emails.
Constant Hosting maintains a facility in New Jersey which experienced power outages a few months ago due to severe storms. The company’s facility remained online throughout the storm with the help of its generators. “We keep over 107 hours of fuel on-site to power our generators and they really came through for us during the storm” said the CEO.
The company provides the following services for all its customers:
- 24×7 monitoring of our Tier-1 network and data center facilities
- Emergency hardware replacement (free) and hardware upgrades
- Remote reboot, remote hands, and KVM (keyboard video mouse) on request
- Operating system re-imaging
- Accessible via phone, support tickets, and AIM/ICQ
With the fully managed option, which is available on most packages, the company’s customer support administrators provide troubleshooting, configuration and installation assistance. Constant Hosting is one of only few hosting providers in the world which offers a “no downtime migration” option for webmasters who want to move their websites to a Tier 1 network, but lack the technical knowledge to complete the task.
Constant Hosting’s superior customer support won the company insertion into FindMyHost.com’s “Guaranteed Host Spotlight Page” which provides a professional webhosting mediator in the event a customer service request requires a third party. The company was also tested and graded by a FindMyHost.com research team which issues report cards based on the A through F method. Constant received straight ‘A’s across the board on usability and plans, sales, customer support and plans and features.About Constant Hosting
Constant Hosting is an emerging leader in the Cloud Infrastructure as a Service (IaaS) industry, providing a broad range of solutions including compute, object storage, productivity apps and DNS. Constant also offers Managed Dedicated Hosting, IP Transit and Colocation distributed across multiple strategically located datacenters around the globe. Evolving since 1999, Constant Hosting conducts primary operations from and maintains corporate offices in the New York Metropolitan area. For more information, please visit www.constant.com.
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