ABS Announces New IT Service Management (ITSM) Offerings Best-in-class ITSM

September 17, 2013 by  

Web Hosting ServicesSchaumburg, Illinois – ABS Associates, Inc. announces new IT Service Management capabilities and services now available to its clients including the ABS Global Service Desk and the ABS Service Desk Transformation™.

ABS Global Service Desk
Our premiere Service Desk outsourcing solution is enabled by a team of U.S-based service desk professionals as well as ITIL v3 compliant processes and the supporting technology required to run a best-in-class service desk. A key ingredient is ABS Service Manager, a complete IT Service Management solution powered by award winning technology from Serena Software. The new software platform will offer many additional and significant benefits to our clients including the following:

  • Intuitive service catalog and self-service interface to improve end-user satisfaction
  • Integrated knowledge base to help promote call avoidance and reduce costs
  • Customizable, role-based dashboard and reports providing better insight into your IT operations
  • ITIL v3 compliant with full support for Incident, Request, Problem, Change, Configuration, and Knowledge Management workflows
  • Integrated “Social IT” features to improve collaboration among client team members
  • Cloud-based delivery model, completely hosted and managed by ABS in our SAS70-certified data center

ABS Service Desk Transformation™
ABS is also introducing its unique ABS Service Desk Transformation™ solution which combines its best of breed Global Service Desk with ongoing training, consulting, and a strategic roadmap to help customers transform their existing operation into a world class, best practice-oriented service desk. The holistic approach goes beyond a traditional outsourcing service by leveraging ABS’s 30+ years of industry experience and by incorporating ITIL best practices to ensure that IT support services achieve optimum benefits for the enterprise at large as well as internal customers.

“Many companies that choose to partner with ABS are often interested in adopting industry best practices such as ITIL to look beyond their help desk and improve their overall IT operations. Unfortunately, this can be a daunting task that organizations often fail at because they either don’t know where to start or lack the necessary resources and supporting technology,” says Rosemarie Mitchell, ABS’s CEO. “With our complete ITSM solution, we can provide our clients with a detailed and long-term roadmap along with the people, process and technology to get there much faster than on their own.”

About ABS Associates, Inc.
Founded in 1982, ABS Associates is a global IT solutions provider of service desk, desktop, managed hosting and network support and services. The mission of ABS is to make technology work for our clients, whether that means implementing an onsite or virtual helpdesk, hosting complex applications, or resolving problems with servers. The ABS Global Service Desk operates 24x7x365, assumes the burden of IT support, eliminates distractions, and allows firms around the world to concentrate on achieving strategic business objectives. ABS delivers a 95%+ satisfaction rate and serves clients throughout North America and in 14 countries around the world. To learn more click

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