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Software Developer Synapse Corporation Chooses INetU to Provide Dedicated Support for Level 1 PCI Compliance

September 9, 2011 by · Comments Off on Software Developer Synapse Corporation Chooses INetU to Provide Dedicated Support for Level 1 PCI Compliance 

Web Hosting ToolboxALLENTOWN, PA – Software developer Synapse Corporation has switched its managed hosting provider to INetU to receive dedicated account support and security monitoring services that achieve Level 1 PCI compliance. INetU is hosting the Synapse Gateway, which gives merchants access to their transactions with a highly functional user interface.

With INetU, Synapse receives a personal Chief Hosting Officer (CHO) that tends to their particular hosting needs – a luxury they never experienced with their previous provider.

“Having a dedicated Chief Hosting Officer is ideal because they proactively know exactly what we need, whether it’s hardware or security,” said Synapse Corporation Chief Technology Officer Kyle Biggs. “When you call INetU, your CHO is on the phone in seconds and the personal knowledge they have with your business is a huge timesaver – we practically finish each other’s sentences at this point.”

With its previous provider, Synapse Corporation felt like just another number rather than a valued customer that could not afford to be kept waiting. A customer service phone call would result in being bounced around to different support personnel who had no previous interaction or relationship with the company.

“It was hard to do business while waiting for messages to be returned,” said Biggs. “INetU was more than happy to offer Synapse the personal support, timely troubleshooting and customized hosting solution it requires.”

In addition to dedicated personal customer service, Synapse Corporation also looked to INetU to meet the company’s unique security support necessary to maintain Level 1 PCI compliance. INetU handles all of Synapse Corporation’s auditing and monitoring software, something the company’s old provider didn’t perform. INetU proactively contacts them in minutes should any security issues arise. This service allows Synapse Corporation to free up resources and focus on what they do best. Read more

Codero Announces New Dashboard and Other Customer Portal Enhancements

July 26, 2011 by · Comments Off on Codero Announces New Dashboard and Other Customer Portal Enhancements 

Hosting ServicesLenexa, Kan. – Doing business with Codero is easier than ever thanks to enhancements the company made to its online portal including a new and improved dashboard. The provider of optimized infrastructure created the Codero Server Portal v2 to be a one-stop place for customers to manage their hosting accounts and give them exclusive access to information related to Codero’s products and services. The tool is still receiving positive feedback from customers six months after its release and Codero continues to refine it to make it even better.

Codero first revamped its global customer portal in November, 2010 to enhance the customer experience. Over the last few months, the Codero Development team listened to customer suggestions and relied upon more feedback to make even more improvements. Below is a highlight of some of the major changes just released:

Improved Dashboard. The new dashboard redesign increases overall usability, design and navigation. It makes it easier to find messages, tickets, invoices and services to manage Codero accounts from a single web page. Visibility to bandwidth usage is even more immediate and a Twitter feed has been included.

New SMS Service Notifications. Customers can sign up with the new SMS service to receive service notifications in the event of an emergency. There are now three methods to receive emergency alerts: SMS, email or instant messenger. Customers can also follow @CODERONOC for service-related Codero messages.

Revamped Payment Method. Managing payment options has been streamlined for simplicity with more functionality. The functionality to edit existing payment methods and delete outdated payment information is now available.

DNS Management Improvements. The entire DNS Management section was rewritten to provide bulk modifications of DNS records through the online portal.   We have also extended the functionality to provide support for long data records, such as Domain Keys, and IPv6 in preparation for the IPv6 roll out at Codero.

Nicholas Gaugler, Vice President of Development and Engineering at Codero, said, “Customer experience is what drives Codero to continually improve not only Server Portal v2, but every piece of software we develop and integrate. We want to encourage engagement so we can personally help our customers succeed with their hosting solutions. We will continue to deliver additional features and functional enhancements to Server Portal v2 to make it even more valuable for Codero customers.”

In the coming months, Codero will have new functionality on the service page. The enhancement will give customers the ability to see available upgrades and downgrades to their existing packages and schedule those changes, during a maintenance window of their choice, directly from Server Portal v2. Read more

WebECS Launches New Sonic Support Service

July 12, 2011 by · Comments Off on WebECS Launches New Sonic Support Service 

Hosting ServicesColumbus, OH – Designed to complement the hosting company’s existing range of popular managed Windows dedicated server hosting, ASP.NET web hosting, and Windows VDS hosting, market leader WebECS today announced their impressive new Sonic Support service. WebECS’ newly improved customer service offering has been carefully tailored to give businesses the immediate assistance they need and is available with all WebECS hosting plans.

“Over the past 14 years, we have established a reputation for delivering reliable Windows hosting with outstanding customer support,” says Kyle Beckham, President of WebECS. “We are always looking for new ways to reach out to our customers and communicate with them effectively when they encounter technical issues. Now, with the launch of our Sonic Support service, we are more confident than ever that we can resolve problems faster than the competition. The name says it all – Sonic Support is superfast help and is available now to every WebECS customer.” Read more

SmarterTools Announces Public BETA Release of Help Desk Software

May 25, 2011 by · Comments Off on SmarterTools Announces Public BETA Release of Help Desk Software 

Webmaster ToolboxPHOENIX — SmarterTools Inc. is pleased to announce that the public BETA release of SmarterTrack 7.x is now available to anyone, from the small business to the enterprise, that wants to get a sneak peek of the new features coming in the next major release of the popular customer service and help desk software. With a brand new portal interface and a focus on increased mobility, SmarterTrack 7.x is designed to help companies provide a consistent level of customer service to customers regardless of whether agents are at home, at the office or on the road.

“Work environments have become increasingly mobile as employees conduct business from remote offices, en route to meetings or while on vacation, and companies need a customer service platform that can accommodate this shift,” said Tim Uzzanti, CEO of SmarterTools. “The features available in this BETA make SmarterTrack a truly mobile help desk, allowing individuals to respond to tickets, answer live chats, take VoIP calls or monitor all customers on their website while at the office or at the beach.” Read more

Red Hat Global Support Team Honored as a Leader in Support Excellence

March 24, 2011 by · Comments Off on Red Hat Global Support Team Honored as a Leader in Support Excellence 

Web Hosting BlogRALEIGH, N.C. – Red Hat, Inc. (NYSE:RHT), the world’s leading provider of open source solutions, today announced that its Global Support Services team has been named a top-three finalist in the HDI Team Excellence Awards in recognition of the support leadership Red Hat delivers to its global enterprise customers.

The HDI Team Excellence Awards program honors the IT service and support professionals who have most enhanced the image of the support services profession by setting and achieving the highest standards of excellence in customer support. Submissions for the award are judged on criteria that include how the support team complements the company’s mission, the nature of support and how the support group is organized, how the support team measures customer satisfaction and new processes or procedures that have been rolled out within the last 12 months. Read more

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