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Software Developer Synapse Corporation Chooses INetU to Provide Dedicated Support for Level 1 PCI Compliance

September 9, 2011 by · Comments Off on Software Developer Synapse Corporation Chooses INetU to Provide Dedicated Support for Level 1 PCI Compliance 

Web Hosting ToolboxALLENTOWN, PA – Software developer Synapse Corporation has switched its managed hosting provider to INetU to receive dedicated account support and security monitoring services that achieve Level 1 PCI compliance. INetU is hosting the Synapse Gateway, which gives merchants access to their transactions with a highly functional user interface.

With INetU, Synapse receives a personal Chief Hosting Officer (CHO) that tends to their particular hosting needs – a luxury they never experienced with their previous provider.

“Having a dedicated Chief Hosting Officer is ideal because they proactively know exactly what we need, whether it’s hardware or security,” said Synapse Corporation Chief Technology Officer Kyle Biggs. “When you call INetU, your CHO is on the phone in seconds and the personal knowledge they have with your business is a huge timesaver – we practically finish each other’s sentences at this point.”

With its previous provider, Synapse Corporation felt like just another number rather than a valued customer that could not afford to be kept waiting. A customer service phone call would result in being bounced around to different support personnel who had no previous interaction or relationship with the company.

“It was hard to do business while waiting for messages to be returned,” said Biggs. “INetU was more than happy to offer Synapse the personal support, timely troubleshooting and customized hosting solution it requires.”

In addition to dedicated personal customer service, Synapse Corporation also looked to INetU to meet the company’s unique security support necessary to maintain Level 1 PCI compliance. INetU handles all of Synapse Corporation’s auditing and monitoring software, something the company’s old provider didn’t perform. INetU proactively contacts them in minutes should any security issues arise. This service allows Synapse Corporation to free up resources and focus on what they do best. Read more

Hack Attack – Philly Summit Helps Businesses Protect Themselves From Becoming Latest Online Victim

June 30, 2011 by · Comments Off on Hack Attack – Philly Summit Helps Businesses Protect Themselves From Becoming Latest Online Victim 

Hosting ServicesALLENTOWN, PA – With a string of Fortune 500 companies making the news because of hacker attacks, leading managed hosting and cloud provider INetU Managed Hosting is helping Philadelphia IT executives and business leaders protect their organizations from crippling data breaches at the 2011 ITX Data Security Summit, held on Wednesday, July 13 at the Penn State Great Valley Campus Auditorium in Malvern, Pa. The ITX Data Security Summit is open to business and IT professionals at no charge.

“The internet is no longer the friendly neighborhood it used to be,” said Scott Walters, director of client services at INetU. “Highly skilled professional criminals are actively looking to undermine companies and this summit is a great opportunity to learn what types of threats are out there and what businesses can do to better protect themselves.”

Online data breaches can be an incredibly costly issue for any organization. Hacked private data can cost companies up to $60 million in fines and charges – not including the waves of negative publicity and impact on customer confidence. The ITX Data Security Summit presents topics that help companies protect themselves from damaging data breaches and features experts from INetU, Microsoft, Elman Technology Law, Integrated Computer Solutions, Inc, and Trustwave. To register for the ITX Data Security Summit, visit www.itexpertseries.com.

Topic discussions at the 2011 ITX Data Security Summit include:

CIAvailability: Tips from the Trenches (9:00 – 10:00 a.m.)
With the recent explosion of compliance and security concerns around IT systems, it’s easy to forget about the availability piece of confidentiality, integrity and availability (CIA). When you mix in virtualization and the cloud, the focus can get increasingly fuzzy. In this discussion, participants will learn lessons from real world circumstances that affect the availability of web sites. Presented by Scott Walters, Director of Client Services, INetU.

Security on the Cloud (10:30 – 11:30 p.m.)
Everyone, as they say, is “taking it to the cloud.” But how can you keep private data in the cloud secure while benefiting from virtualization? This presentation discusses how to obtain a compliant cloud infrastructure as technology relies on virtualization more than ever. Presented by Hameed Mohammed, Industry Solutions Manager, Microsoft.

Trustwave Global Security Report 2011 (1:00 – 2:00 p.m.)
Featuring analysis of more than 220 data breach investigations and more than 2,300 penetration tests conducted by Trustwave’s SpiderLabs, the Global Security Report identifies the top vulnerabilities business encountered in 2010 as well as a list of strategic initiatives to help your business improve its overall security. Presented by Charles Henderson, Director of Application Security Services, SpiderLabs Trustwave.

Are You Legally Prepared for the Coming Cyberwar? (2:30 – 3:30 p.m.)
Will a virus like Stuxnet be your firm’s downfall or will hackers called Anonymous penetrate your defenses first? It’s just a matter of time before a trusted employee reports his or her smartphone is missing and customer data has been compromised. And after that, the news crew will be showing up in your lobby demanding details on the latest data breach. The question is no longer if, but when will your legal playbook be ready when the cyberwar games begin? Presented by Gerry Elman, M.S., J.D., Elman Technology Law, P.C.

Attack & Penetration through USB Weaponization (4:00 – 5:00 p.m.)
Are your current work security practices are vulnerable? Attack & Penetration through USB Weaponization will cover the methods of circumventing physical and technical security controls via social engineering. The demonstration will discuss the vulnerabilities with current security and operational policies, social engineering opportunities and a technical demonstration of a USB-based attack tool. In this discussion, learn how to circumvent multiple physical, computer and network security controls to see if your security practices are solid. Presented by Steve Goldsby, President/CEO, Integrated Computer Solutions, Inc. Read more

The Survey Results Are In – Businesses Love Using INetU for Their Managed Hosting and Cloud Needs

April 6, 2011 by · Comments Off on The Survey Results Are In – Businesses Love Using INetU for Their Managed Hosting and Cloud Needs 

Hosting ReviewsALLENTOWN, PA – Managed hosting and cloud provider INetU has built its reputation on exemplary customer service and new survey results from an independent market research firm have confirmed the company is keeping up its end of the deal. Customer analysis indicate INetU has earned a robust +61% Net Promoter Score® (NPS) based on a 2011 customer survey conducted by Direct Opinions, a Certified Net Promoter Loyalty Partner.

“INetU’s Net Promoter Score of 61 is more than 50 percent higher than scores published by our leading competitors,” said INetU president Dev Chanchani. “This validates INetU’s sincere commitment to our customers – not just in words, but in quantifiable responses straight from our customer base. The fact that two out of three INetU customers are considered loyal enthusiasts and are actively referring us to others is a feat we are quite proud of and will strive to improve upon.”

NPS is based on the fundamental perspective that every company’s customers can be divided into three categories: Promoters, Passives, and Detractors. By asking one simple question — How likely is it that you would recommend [Company X] to a friend or colleague? — Net Promoter can track these groups to form a clear measure of company performance through its customer’s eyes. Customers respond on a 0-to-10 point rating scale and are categorized as follows:

– Promoters (score 9-10) are loyal enthusiasts who will keep buying and refer others, fueling growth.
– Passives (score 7-8) are satisfied but unenthusiastic customers who are vulnerable to competitive offerings.
– Detractors (score 0-6) are unhappy customers who can damage your brand and impede growth through negative word-of-mouth.

To calculate NPS, the percentage of detractors is subtracted from the percentage of promoters. In a survey of INetU’s customers, 66 percent were promoters (scores of 9-10) and just 5 percent were detractors (scores of 0-6). The sample size achieves a statistically significant confidence level and interval of 95 percent (+/- 5%). INetU’s independent customer survey had a response rate of 43 percent, an exceptionally high figure.

How a company ranks in its own category determines whether a Net Promoter Score is positive or negative, as different industries vary greatly. According to the Satmetrix 2011 Net Promoter® Benchmark Study of U.S. Consumers, the average NPS in the Health Insurance industry is -5 percent, while the average NPS in the auto insurance industry is 35 percent. NPS is relative only to the competitive set from which customers in a specific industry make purchasing decisions. Read more

INetU Launches Hosting Services in Amsterdam

March 7, 2011 by · Comments Off on INetU Launches Hosting Services in Amsterdam 

Hosting ToolboxALLENTOWN, PA – Leading managed hosting and cloud provider INetU has gone international. Just weeks after passing a third-party independent audit to meet ISAE 3402 international accounting compliance standards, INetU has launched hosting services in a state-of-the-art data center facility in Amsterdam, Netherlands, for its international clients.

“Operating our services abroad was the logical next step in our efforts to meet the needs of our ever-expanding international clientele,” said Dev Chanchani, president, INetU. “The initial feedback from customers has been overwhelmingly positive and we’ll continue to listen to their needs and act accordingly.”

The Amsterdam facility is a 24/7/365 operation that caters to a variety of international clients by offering flexible and tailored solutions. Staff is available at all times to ensure systems are running smoothly and client service needs are met.

“With our continued international growth, we needed a European hosting partner that could satisfy our stringent requirements for performance and security while delivering speedy implementation,” said Ye Zhang, Collections Marketing Center, Inc. (CMC) co-founder and Chief Technology Officer.“We chose INetU to support our rapid expansion not only because of their impressive Amsterdam facility, but also because they have a talented and responsive operational team. We are confident they can complement our growing needs.”

The world-class Amsterdam facility is built for maximum security. The location has been certified as Payment Card Industry Data Security Standard Section 9 (PCI DSS 9) compliant, meaning online data and customer records receive the utmost physical security.

In February 2011, INetU started its push to accommodate international clients by complying with the International Standard on Assurance Engagements No. 3402 (ISAE 3402). INetU passed an independent audit and is recognized as an ISAE 3402 compliant hosting company. ISAE 3402 was developed to provide an international assurance standard for allowing public accountants to issue a report for use by service organizations and their auditors. Read more

INetU Simplifies International Business Assurance Standards Reporting

February 15, 2011 by · Comments Off on INetU Simplifies International Business Assurance Standards Reporting 

Hosting BlogALLENTOWN, PA – Businesses looking to comply with the International Standard on Assurance Engagements No. 3402 (ISAE 3402) can rely on INetU for their managed hosting and cloud needs. INetU has passed an independent audit and has been recognized as an ISAE 3402 compliant hosting company.

“As companies continue to expand their businesses internationally, ISAE 3402 compliance will become increasingly important when choosing a managed hosting and cloud provider,” said Dev Chanchani, president of INetU. “By passing our independent audit, we are meeting those needs in advance for our North American clients and providing compliant transactions for our clients abroad.”

INetU’s third party auditor did not find any exceptions in their report.  This means that for each control objective, INetU met or exceeded expectations.

ISAE 3402 was developed to provide an international assurance standard for allowing public accountants to issue a report for use by service organizations and their auditors.

There is a large and ever-growing list of international industries and business sectors that are considered service organizations for purposes of ISAE 3402 compliance. The growth in outsourcing, combined with increased mandates for security, will force more international businesses to comply with ISAE 3402 in the future.

Service organizations receive significant value from having an ISAE 3402 engagement performed. A Service Auditor’s Report with an unqualified opinion that is issued by an Independent Accounting Firm differentiates an organization from its peers by demonstrating the establishment of effectively designed control objectives and control activities. This helps build trust with customers and ensures that user organizations and their auditors have access to the same information.

Without a current Service Auditor’s Report, a service organization may have to entertain multiple audit requests from its customers and their respective auditors. This can place a strain on resources.

An ISAE 3402 engagement allows a service organization to have its control policies and procedures evaluated and tested by an independent party. Often, this process results in the identification of opportunities for improvements in many operational areas.

About INetU Managed Hosting
INetU is a leading managed hosting provider serving customers worldwide. Dedicated to building long-term relationships with its clients, INetU supports many popular Web applications and provides highly reliable hosting for enterprise websites in the Online Retail, Healthcare, Financial Services, SaaS, Web Development, Education, Government, Consulting, and Non-Profit sectors. INetU recently scored a 96.5% customer satisfaction rating and is PCI, SAS 70 Type-II, SSAE 16 Type II, ISAE 3402 and Safe Harbor compliant. To learn more, visit www.inetu.net. Read more

INetU Partners with EdgeCast Networks to Power its New Content Delivery Services

February 9, 2010 by · Comments Off on INetU Partners with EdgeCast Networks to Power its New Content Delivery Services 

iNetU Managed HostingWeb Hosting ToolsLOS ANGELES AND ALLENTOWN, PA – EdgeCast Networks, the superior, cost-effective rich media content delivery network (CDN), and INetU, a managed hosting provider, today announced the availability of global content delivery services to all INetU customers.

This agreement opens EdgeCast’s worldwide content delivery network to INetU clients, enabling any INetU customers to instantly deploy web applications, site content, and media streams via any of EdgeCast’s sixteen points of presence around the world. This will mean dramatic increases in performance and the worldwide availability of customer sites.

“EdgeCast and INetU have something very important in common, and that is a culture of commitment to going above and beyond for every customer,” said James Segil, president of EdgeCast Networks. “This partnership is an example of that commitment in action – INetU’s customers sought a way to overcome the bottlenecks of long distance site performance, and INetU delivered. Now their customers have a true one-stop-shop for quickly delivering their content and applications to any computer around the world.”
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