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PayPal Adopts SmarterTrack Help Desk for Internal Support and Customer Service Communications

May 16, 2011 by · Comments Off on PayPal Adopts SmarterTrack Help Desk for Internal Support and Customer Service Communications 

Webmaster ToolboxPHOENIX — Software developer SmarterTools Inc. today announced that global e-commerce provider PayPal has adopted the SmarterTrack help desk to manage internal support and customer service issues for thousands of agents in its European and North American operations centers.

“We are excited that PayPal chose SmarterTrack as a solution for their internal communication needs,” said Jeff Hardy, vice-president of business operations at SmarterTools. “The implementation at PayPal is a great example of SmarterTrack resonating with businesses of any size—from smaller companies accessing SmarterTrack as a service at our datacenter to large enterprise organizations implementing SmarterTrack on site in a fully distributed and load-balanced architecture.” Read more

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