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ManageEngine Begins Delivering Hosted, ITIL-Ready Help Desk, Asset Management Suite in SaaS Model

May 3, 2010 by · Comments Off on ManageEngine Begins Delivering Hosted, ITIL-Ready Help Desk, Asset Management Suite in SaaS Model 

Web Hosting ServicesAUSTIN, TX – Interop Booth 635 – ManageEngine, makers of a globally renowned suite of cost effective network, systems, applications and security management software solutions, today announced the beta availability of ServiceDesk Plus On-Demand, an ITIL-ready help desk and asset management solution delivered as an online web service (SaaS).

Designed for small and mid-size businesses as well as mid-size enterprises, ServiceDesk Plus becomes even more valuable in a SaaS delivery model, cutting customers’ up-front investment in service management software by 100 percent and significantly lowering ongoing costs with a pay-as-you-go pricing model. Read more

ManageEngine Launches ITIL Based Service Desk Solution For Managed Service Providers

April 12, 2010 by · Comments Off on ManageEngine Launches ITIL Based Service Desk Solution For Managed Service Providers 

Web Host ToolboxAUSTIN, TX – ManageEngine, makers of a globally renowned suite of cost effective Help Desk, network, systems, security and applications management software solutions, today announced a new edition of ManageEngine ServiceDesk Plus – MSP, the first ITIL ready Help Desk & Asset management solution for Managed Service Providers (MSPs). Featuring account specific Incident Management, Problem Management, Change Management and Configuration Management Database (CMDB), the new ServiceDesk Plus – MSP is designed to help MSPs realize additional revenue opportunities and provide the highest levels of customer service.

ManageEngine will showcase the new edition of ServiceDesk Plus – MSP in London at The ServiceDesk & IT Support Show, booth 938, 27 -28th April, 2010. Read more

ManageEngine Introduces Help Desk and IT Asset Management Software for Managed Service Providers

December 14, 2009 by · Comments Off on ManageEngine Introduces Help Desk and IT Asset Management Software for Managed Service Providers 

Web Hosting ServicesAUSTIN, TX – ManageEngine, makers of a globally renowned suite of cost effective network, systems, applications and security management software solutions, announced the general availability of ManageEngine ServiceDesk Plus – MSP Edition, web-based help desk and IT asset management software, allowing Managed Service Providers (MSPs) to offer scalable and affordable help desk services to their customers. ManageEngine ServiceDesk Plus – MSP Edition is designed to meet the demands of both the growing and the established MSP by increasing per-technician productivity and decreasing time-to-resolution for every customer.

Managed Services are a growing business, especially in today’s economy. Companies are finding it more cost-effective and easier to outsource many non-core operational functions to an external, specialized provider, which allows the internal IT staff to focus on more business-critical projects. The new ServiceDesk Plus – MSP Edition helps managed providers to deliver that specialized service to a number of customers using just a single installation of the software. The multi-tenancy capability of ServiceDesk Plus – MSP Edition also provides separate dashboards and reports to individual customers and reduces software maintenance costs. The service provider is able to perform all help desk and IT asset management functions, for all customers, from a single console.
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