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GearHost Cloud Hosting Renews Longstanding SmarterTools Partnership

July 14, 2011 by · Comments Off on GearHost Cloud Hosting Renews Longstanding SmarterTools Partnership 

Hosting ServicesDenver, CO – GearHost Inc., a cloud web hosting provider specializing in managed Microsoft Windows solutions, is pleased to announce it has renewed its long standing partnership with information technology management company SmarterTools Inc.

GearHost will package the SmarterTools suite of products into its CloudServer offering. The software bundle includes the professional editions of the SmarterMail mail server, an Exchange-level Windows mail server; SmarterTrack, a complete customer service software solution; and SmarterStats, a comprehensive web log analytics and SEO software. The SmarterTools software bundle is provided to GearHost clients at no additional charge—compliments of GearHost.

“Our continued partnership with SmarterTools has empowered GearHost to provide a robust solution for our CloudServer customers. SmarterTools software is designed on the Microsoft stack and adds value to our existing Microsoft cloud hosting solutions allowing our customers to get a complete CloudServer solution with software to provide email, site analytics and an entire help desk suite at no charge to our customers,” says Ryan Kekos, GearHost’s CEO. “We look forward to a mutually beneficial relationship with SmarterTools for many years to come.”

GearHost is a leading provider of Windows cloud hosting solutions built on top of a support team dedicated to you. Visit www.gearhost.com to learn the latest on CloudServer and CloudSite hosting solutions that provide 100% uptime and scale automatically. Read more

SmarterTools Announces Public BETA Release of Help Desk Software

May 25, 2011 by · Comments Off on SmarterTools Announces Public BETA Release of Help Desk Software 

Webmaster ToolboxPHOENIX — SmarterTools Inc. is pleased to announce that the public BETA release of SmarterTrack 7.x is now available to anyone, from the small business to the enterprise, that wants to get a sneak peek of the new features coming in the next major release of the popular customer service and help desk software. With a brand new portal interface and a focus on increased mobility, SmarterTrack 7.x is designed to help companies provide a consistent level of customer service to customers regardless of whether agents are at home, at the office or on the road.

“Work environments have become increasingly mobile as employees conduct business from remote offices, en route to meetings or while on vacation, and companies need a customer service platform that can accommodate this shift,” said Tim Uzzanti, CEO of SmarterTools. “The features available in this BETA make SmarterTrack a truly mobile help desk, allowing individuals to respond to tickets, answer live chats, take VoIP calls or monitor all customers on their website while at the office or at the beach.” Read more

PayPal Adopts SmarterTrack Help Desk for Internal Support and Customer Service Communications

May 16, 2011 by · Comments Off on PayPal Adopts SmarterTrack Help Desk for Internal Support and Customer Service Communications 

Webmaster ToolboxPHOENIX — Software developer SmarterTools Inc. today announced that global e-commerce provider PayPal has adopted the SmarterTrack help desk to manage internal support and customer service issues for thousands of agents in its European and North American operations centers.

“We are excited that PayPal chose SmarterTrack as a solution for their internal communication needs,” said Jeff Hardy, vice-president of business operations at SmarterTools. “The implementation at PayPal is a great example of SmarterTrack resonating with businesses of any size—from smaller companies accessing SmarterTrack as a service at our datacenter to large enterprise organizations implementing SmarterTrack on site in a fully distributed and load-balanced architecture.” Read more

SmarterMail Adds Commtouch Zero-hour Antivirus to Email Security

October 29, 2009 by · Comments Off on SmarterMail Adds Commtouch Zero-hour Antivirus to Email Security 

Hosting Tools PHOENIX – SmarterTools Inc. is proud to announce an agreement with Commtouch to provide Zero-hour Virus Outbreak Protection with its SmarterMail mail server as an optional add-on for those users that want to enhance the software’s out-of-the-box antivirus functionality.

“Hosting providers, enterprises, and small to medium sized businesses bear the brunt of growing amounts of malicious mail, which can overwhelm their infrastructure and expose them to unnecessary threats. Now SmarterMail administrators can extend virus protection measures to include Commtouch’s Recurrent Pattern Detection technology, which blocks zombie and virus attacks with superior detection rates and low false positives,” said Tim Uzzanti, CEO of SmarterTools. Read more

SmarterTools and Microsoft Patent Licensing Agreement Extends

September 24, 2009 by · Comments Off on SmarterTools and Microsoft Patent Licensing Agreement Extends 

Web Hosting Tools PHOENIX — A recent licensing agreement between Microsoft Corp. and SmarterTools Inc. extends Microsoft’s patented Exchange ActiveSync technology to more than 15 million end users through the latest version of the SmarterMail mail server. The agreement provides a patent license to SmarterTools for this industry-leading technology and allows Microsoft to expand its reach to include SmarterTools’ robust customer base, which encompasses hosting/service providers, enterprises, and small to medium sized businesses.

“We are pleased to work with SmarterTools to provide Microsoft Exchange ActiveSync to SmarterMail users,” said David Kaefer, general manager of intellectual property licensing at Microsoft. “This technology is being sought out by our partners and competitors alike because it enhances their value proposition to their customers, and we believe that to be a testament to the innovation taking place at Microsoft.”

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34SP.com Website Hosting Deploys SmarterTrack

September 17, 2009 by · Comments Off on 34SP.com Website Hosting Deploys SmarterTrack 

Web Hosting ServicesManchester, UK – Service oriented UK website hosting company, 34SP.com has announced the deployment of SmarterTrack customer service software to deliver world-class customer support Ticketing and Live Chats to its fast growing base of web hosting clients. According to the company, service feedback has improved dramatically with the adoption of SmarterTrack. In fact, 34SP.com is using the SmarterTrack software as the cornerstone of its company mandate: ”Website Hosting with Exceptional Service and Support”.

Flexibility was one reason that 34SP.com selected the SmarterTrack customer service software, as the package can be deployed as a traditional installation or in a hosted Software-as-a-Service (SaaS) model.

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SmarterTools Releases New SmarterMail Mail Server, Provides Cost-Effective Alternative to Microsoft Exchange

August 27, 2009 by · Comments Off on SmarterTools Releases New SmarterMail Mail Server, Provides Cost-Effective Alternative to Microsoft Exchange 

Web Host ServicesPHOENIX – SmarterTools Inc. is proud to announce the release of SmarterMail 6.x. The latest version of this highly acclaimed mail server software builds upon previous releases to simplify mailbox migration, enhance Microsoft Outlook and mobile synchronization, improve message archiving, and increase the efficiency of the software’s out-of-the-box spam protection.

A major component of SmarterMail 6.x is the ability to sync email, calendars, contacts, tasks and notes between mobile devices in real time using Microsoft Exchange ActiveSync. SmarterTools allows customers to add Exchange ActiveSync to only the mailboxes that need the technology, making adoption of the add-on easy and affordable for hosting/service providers, enterprises, and small to medium sized businesses (SMBs).

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SmarterTools Licenses Microsoft Exchange ActiveSync for SmarterMail Mail Server

July 14, 2009 by · Comments Off on SmarterTools Licenses Microsoft Exchange ActiveSync for SmarterMail Mail Server 

Webmaster ToolsPHOENIX – SmarterTools Inc. is proud to announce that a partnership with Microsoft Corp. will provide customers the ability to license Microsoft Exchange ActiveSync for use with the SmarterMail mail server software. With the release of SmarterMail 6.x, ActiveSync will be available as an optional add-on for those users that want to synchronize email, calendars, tasks, and notes between mobile devices using Microsoft’s Exchange ActiveSync technology.

“With the addition of ActiveSync, SmarterMail truly is a complete alternative to Microsoft Exchange,” said Tim Uzzanti, CEO of SmarterTools. “Whether you want to synchronize mobile devices, allow Web-based users to easily collaborate with one another, or simply need a high-volume and extremely stable mail server, SmarterMail is the cost-effective solution.”

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SmarterTools and Commtouch Partner to Provide a Superior Email Anti-Spam Solution

July 9, 2009 by · Comments Off on SmarterTools and Commtouch Partner to Provide a Superior Email Anti-Spam Solution 

Web Hosting ToolsPHOENIX – SmarterTools Inc. is proud to announce an agreement with Commtouch® (NASDAQ: CTCH) to provide Commtouch Anti-Spam with its SmarterMail mail server software. With the release of SmarterMail 6.x, Commtouch Anti-Spam will be available as an optional add-on for those users who want to enhance the mail server’s out-of-the-box anti-spam functionality.

“SmarterMail is a leader in out-of-the-box spam protection, and its anti-spam technologies allow for customized levels of protection with flexible configurations. While other mail servers may require users to choose between a third-party or integrated solution, SmarterMail’s unique architecture allows administrators to extend their anti-spam protection through multiple solutions,” said Tim Uzzanti, CEO of SmarterTools.

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Boost SEO Performance on Bing, Google, and Yahoo! with SmarterStats

June 4, 2009 by · Comments Off on Boost SEO Performance on Bing, Google, and Yahoo! with SmarterStats 

Web Hosting ToolsPHOENIX — SmarterStats is the ideal solution for companies and individuals seeking to optimize the performance of their Web sites on Bing, Google, Yahoo!, and other leading search engines.

Because SmarterStats analyzes a site’s log files, it consistently delivers accurate statistics that include data collected from all Web site visitors. Competing products like Google Analytics use JavaScript to track Web site visitors and potentially miss a significant percentage of search engine referrals in their metrics. Since not all Web surfers have JavaScript enabled in their Web or mobile browsers, these competing products tend to underreport Web site visitor statistics. Read more

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