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Software Developer Synapse Corporation Chooses INetU to Provide Dedicated Support for Level 1 PCI Compliance

September 9, 2011 by · Comments Off on Software Developer Synapse Corporation Chooses INetU to Provide Dedicated Support for Level 1 PCI Compliance 

Web Hosting ToolboxALLENTOWN, PA – Software developer Synapse Corporation has switched its managed hosting provider to INetU to receive dedicated account support and security monitoring services that achieve Level 1 PCI compliance. INetU is hosting the Synapse Gateway, which gives merchants access to their transactions with a highly functional user interface.

With INetU, Synapse receives a personal Chief Hosting Officer (CHO) that tends to their particular hosting needs – a luxury they never experienced with their previous provider.

“Having a dedicated Chief Hosting Officer is ideal because they proactively know exactly what we need, whether it’s hardware or security,” said Synapse Corporation Chief Technology Officer Kyle Biggs. “When you call INetU, your CHO is on the phone in seconds and the personal knowledge they have with your business is a huge timesaver – we practically finish each other’s sentences at this point.”

With its previous provider, Synapse Corporation felt like just another number rather than a valued customer that could not afford to be kept waiting. A customer service phone call would result in being bounced around to different support personnel who had no previous interaction or relationship with the company.

“It was hard to do business while waiting for messages to be returned,” said Biggs. “INetU was more than happy to offer Synapse the personal support, timely troubleshooting and customized hosting solution it requires.”

In addition to dedicated personal customer service, Synapse Corporation also looked to INetU to meet the company’s unique security support necessary to maintain Level 1 PCI compliance. INetU handles all of Synapse Corporation’s auditing and monitoring software, something the company’s old provider didn’t perform. INetU proactively contacts them in minutes should any security issues arise. This service allows Synapse Corporation to free up resources and focus on what they do best. Read more

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