INetU Managed Hosting Achieves Industry Leading Net Promoter Score

April 27, 2010 by  

Web Hosting ServicesALLENTOWN, PA – In an economy driven by cost cutting and harsh operational decisions, one company continues to stand apart by putting the customer in the driver’s seat:

INetU recently completed its sixth annual customer service survey, achieving a 96.2% overall satisfaction rate and earning a Net Promoter Score (NPS) of 53.  NPS is determined by calculating the percentage of customers likely to recommend a company to others (promoters) minus the percentage of customers unlikely to do so (detractors). To date, INetU has not discovered a higher published NPS in the Managed Hosting space.

Some other key results from the 2010 client survey:

* 100% of respondents say that INetU’s network performance meets or exceeds expectations.
* 94.8% of respondents are satisfied or extremely satisfied with their Chief Hosting Officer.
* 94.2% of respondents are satisfied or extremely satisfied with INetU’s Support team.

“Our focus at INetU is to ensure we’re exceeding our customers’ expectations with personalized service,” said Dev Chanchani, President of INetU Managed Hosting. “The customer feedback we receive is key to improving our service offering. In an industry as fast-changing and competitive as ours, we need to stay tuned into our clients’ needs if we want to keep thriving.”

INetU has sent annual satisfaction surveys since 2005, and has earned a client satisfaction rating of 95% over that time.  They consistently receive high customer satisfaction scores and continue to invest in making online business successful.  The 2010 survey results are based on a 22.7% response rate.

Net Promoter Score is a metric devised by Frederick F. Reichheld, and was popularized by his 2003 Harvard Business Review article “The One Number You Need to Grow.”

About INetU Managed Hosting
INetU is a leading managed hosting provider serving customers worldwide. Dedicated to building long-term relationships with its clients, INetU supports many popular Web applications and provides highly reliable hosting for enterprise websites in the Online Retail, Healthcare, Financial Services, SaaS, Web Development, Education, Government, Consulting, and Non-Profit sectors. INetU is Visa PCI Certified, SAS 70 Type-II, and Safe Harbor compliant. To learn more, visit

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