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HostGator Partners With SmarterTools

May 20, 2009 by · Comments Off on HostGator Partners With SmarterTools 

HostgatorWebmaster ToolsHOUSTON – HostGator.com LLC, a world leading provider of shared, reseller, and dedicated Web hosting, is proud to announce a partnership with SmarterTools Inc. to provide a new line of Web hosting software for its Windows dedicated server customers.

The software includes SmarterMail 5.x, a cost-effective Windows mail server; SmarterStats 4.x, a robust and comprehensive Web log analytics tool; and SmarterTrack 4.x, a complete customer service software solution. This bundle of three applications is valued at approximately $750 and will be included with every Windows dedicated server at no extra cost.

“SmarterTools is excited by our partnership with HostGator,” said Jeff Hardy, vice president of business operations for SmarterTools. “HostGator has a reputation for providing reliable Web hosting and quality service, and we are proud that they trust our products to continue to deliver value to their Windows hosting customers. Read more

SmarterTools Adds New Features, Enhancements to SmarterTrack Customer Service Software

May 6, 2009 by · Comments Off on SmarterTools Adds New Features, Enhancements to SmarterTrack Customer Service Software 

Web Hosting ToolsPHOENIX — SmarterTools Inc. is proud to announce the release of SmarterTrack 4.x. The latest release of this premier customer service software includes hundreds of new features and enhancements, including brand support, agent instant messaging, real-time translation of Live Chats, expanded WhosOn visitor tracking, multi-language support, and an integrated survey system. In addition, SmarterTrack is the first product in the SmarterTools line to be offered as software or as a hosted service (SaaS).

“The new features and improved functionality of SmarterTrack 4.x solidify the product as one of the most complete and cost-effective customer service solutions on the market,” said Tim Uzzanti, CEO of SmarterTools. “Offering SmarterTrack as a software or as a hosted service only increases the flexibility and value of SmarterTrack for companies of all sizes.” Read more

SmarterTools Offers Discount to Microsoft adCenter Analytics and DeepMetrix Customers

April 28, 2009 by · Comments Off on SmarterTools Offers Discount to Microsoft adCenter Analytics and DeepMetrix Customers 

Web Hosting ToolsPHOENIX — In response to Microsoft’s recent announcement that adCenter Analytics will be discontinued by the end of the year, SmarterTools Inc. is offering current adCenter Analytics and former DeepMetrix customers a 25 percent discount on new licenses of SmarterStats Web site analytics software.

“SmarterTools is committed to the SmarterStats product and to adding features, enhancing value, and providing a secure and independent platform for reliable Web site statistics now and in the future,” said Jeff Hardy, vice president of business operations for SmarterTools. “With SmarterStats, DeepMetrix and adCenter Analytics customers can find the solutions and value they need.” Read more

DiscountASP.NET Adopts SmarterTrack Customer Service Software

February 24, 2009 by · Comments Off on DiscountASP.NET Adopts SmarterTrack Customer Service Software 

Webmaster NewsPHOENIX – DiscountASP.NET, a leader in advanced ASP.NET hosting, announces the adoption of SmarterTrack customer service software to deliver customer support Ticketing, Knowledge Base articles, and more to all DiscountASP.NET customers through the software’s Web-based communications portal.

“We found our previous customer service solution to be very inflexible and limiting in comparison to SmarterTrack,” said Takeshi Eto, vice president of marketing at DiscountASP.NET. “DiscountASP.NET had already migrated to the SmarterMail mail server and SmarterStats Web log analytics packages from SmarterTools and we were very happy with those results. SmarterTools has delivered on all counts and SmarterTrack has exceeded our expectations.” Read more

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