SmarterTools Announces Public BETA Release of Help Desk Software

May 25, 2011 by · Comments Off on SmarterTools Announces Public BETA Release of Help Desk Software 

Webmaster ToolboxPHOENIX — SmarterTools Inc. is pleased to announce that the public BETA release of SmarterTrack 7.x is now available to anyone, from the small business to the enterprise, that wants to get a sneak peek of the new features coming in the next major release of the popular customer service and help desk software. With a brand new portal interface and a focus on increased mobility, SmarterTrack 7.x is designed to help companies provide a consistent level of customer service to customers regardless of whether agents are at home, at the office or on the road.

“Work environments have become increasingly mobile as employees conduct business from remote offices, en route to meetings or while on vacation, and companies need a customer service platform that can accommodate this shift,” said Tim Uzzanti, CEO of SmarterTools. “The features available in this BETA make SmarterTrack a truly mobile help desk, allowing individuals to respond to tickets, answer live chats, take VoIP calls or monitor all customers on their website while at the office or at the beach.” Read more

PayPal Adopts SmarterTrack Help Desk for Internal Support and Customer Service Communications

May 16, 2011 by · Comments Off on PayPal Adopts SmarterTrack Help Desk for Internal Support and Customer Service Communications 

Webmaster ToolboxPHOENIX — Software developer SmarterTools Inc. today announced that global e-commerce provider PayPal has adopted the SmarterTrack help desk to manage internal support and customer service issues for thousands of agents in its European and North American operations centers.

“We are excited that PayPal chose SmarterTrack as a solution for their internal communication needs,” said Jeff Hardy, vice-president of business operations at SmarterTools. “The implementation at PayPal is a great example of SmarterTrack resonating with businesses of any size—from smaller companies accessing SmarterTrack as a service at our datacenter to large enterprise organizations implementing SmarterTrack on site in a fully distributed and load-balanced architecture.” Read more

DiscountASP.NET Adopts SmarterTrack Customer Service Software

February 24, 2009 by · Comments Off on DiscountASP.NET Adopts SmarterTrack Customer Service Software 

Webmaster NewsPHOENIX – DiscountASP.NET, a leader in advanced ASP.NET hosting, announces the adoption of SmarterTrack customer service software to deliver customer support Ticketing, Knowledge Base articles, and more to all DiscountASP.NET customers through the software’s Web-based communications portal.

“We found our previous customer service solution to be very inflexible and limiting in comparison to SmarterTrack,” said Takeshi Eto, vice president of marketing at DiscountASP.NET. “DiscountASP.NET had already migrated to the SmarterMail mail server and SmarterStats Web log analytics packages from SmarterTools and we were very happy with those results. SmarterTools has delivered on all counts and SmarterTrack has exceeded our expectations.” Read more